Factory Shoe offers different shipping methods to suit your needs. Free Shipping on orders greater than $50 is done with Canada Post Expedited and covers 99% of everything on the website. If an order is less than $50, a shipping fee of $9.95 will be charged at checkout.
We also offer shipping by FedEx Ground. The cost of the service is $7.00.
We have also began testing a pilot program of same day delivery to the GTA. Shipping would be done by Envoi. Only certain postal codes are eligible. Select the free Canada Post shipping option at checkout.
Shipping to the USA is done through Canada Post USA Expedited. Shipping is $12 Canadian dollars. Factory Shoe has no control over duty fees or customs wait times.
Rural postal codes with a second digit of zero may not be eligible for free shipping. You will be emailed a shipping quote. If you would like to know if your rural postal code is eligible for free shipping, please feel free to email us at firstname.lastname@example.org.
We ship most packages within 24 hours. If we cannot, we will do our best to upgrade your shipping to a faster shipping method.
After you receive your shoes, give them a try on a carpeted floor. If you find that they do not quite fit correctly email email@example.com within one week of receiving your shoes. Describe in the email why you need to return your shoes, ie: "They don't fit well". Also, mention in the email if you would like to exchange them or if you would just like a refund.
Factory Shoe will email you a return code that you can enter on the Canada Post returns website found here: Canada Post Returns as well as an RA number. Orders sent back without an RA number may have a lengthy processing delay.
Fill in the rest of the required information. Canada Post will generate a return shipping label in PDF format for you to download or print.
Orders being returned for a refund, Factory Shoe offers Flat Rate Return Shipping. The cost of the service is ten dollars. It will be subtracted from the refund you are issued.
Orders being exchanged for a shoe of equal or greater cost, Factory Shoe will pay for all the shipping costs.
If you live close to a Factory Shoe location, you may return the shoes in person. Please bring the receipt you receive with the unworn shoes and box back to your nearest store.
To our American friends, return shipping cost will have to be paid by you. Factory Shoe cannot ship from an international location.