Shipping

Christmas gifts can be purchased after November 25th and be returned between Dec 27th and Jan 7th.

Shipping

Free Shipping within Canada, on a minimum 50 dollar order (before taxes). A shipping fee of $9.95 will apply to orders less than $50.00. $12.00 to the lower 48 States.

Additional shipping charges may apply to the Territories. Please contact us for a quote.

Your purchase will be carefully packed and sent within 24 hours of purchase (Monday to Friday). If it is not, your order will automatically be upgraded to Xpresspost. If your order is received before 3pm, it will often be packed and sent same day.

Please note, for the orders being sent to the USA, Factory Shoe has no control over duty fees or customs wait times. Generally, orders to New York, New Jersey, and Pennsylvania take about 5 business days. We can only ship orders to the billing address of the credit card.

* postal codes codes that have a second digit with the number 0 may not be eligible for free shipping.

Steve Wise
E-Commerce Division
Factory Shoe

Returns

After you receive your shoes, give them a try on a carpeted floor. If you find that they do not quite fit correctly email online@factoryshoe.ca within one week of receiving your shoes. Describe in the email why you need to return your shoes, ie: "They don't fit well". Also, mention in the email if you would like to exchange them or if you would just like a refund.

Factory Shoe will email you a return code that you can enter on the Canada Post returns website found here: Canada Post Returns as well as an RA number. Orders sent back without an RA number may have a lengthy processing delay.

Fill in the rest of the required information. Canada Post will generate a return shipping label in PDF format for you to download or print.

Orders being returned for a refund, Factory Shoe offers Flat Rate Return Shipping. The cost of the service is ten dollars. It will be subtracted from the refund you are issued.

Orders being exchanged for a shoe of equal or greater cost, Factory Shoe will pay for all the shipping costs.

If you live close to a Factory Shoe location, you may return the shoes in person. Please bring the receipt you receive with the unworn shoes and box back to your nearest store.

To our American friends, return shipping cost will have to be paid by you. Factory Shoe cannot ship from an international location.