Closed for Good Friday April 14th and Easter Sunday April 16th.
Free Shipping within Canada, on a minimum 50 dollar order (before taxes). A shipping fee of $9.95 will apply to orders less than $50.00. $12.00 to the lower 48 States.
Additional shipping charges may apply to the Territories. Please contact us for a quote.
Your purchase will be carefully packed and sent within 24 hours of purchase (Monday to Friday). If it is not, your order will automatically be upgraded to Xpresspost. If your order is received before 3pm, it will often be packed and sent same day.
Please note, for the orders being sent to the USA, Factory Shoe has no control over duty fees or customs wait times. Generally, orders to New York, New Jersey, and Pennsylvania take about 5 business days. We can only ship orders to the billing address of the credit card.
* postal codes codes that have a second digit with the number 0 may not be eligible for free shipping.
After you receive your shoes, give them a try on a carpeted floor. If you find that they do not quite fit correctly email firstname.lastname@example.org within one week of receiving your shoes. Describe in the email why you need to return your shoes, ie: "They don't fit well". Also, mention in the email if you would like to exchange them or if you would just like a refund.
Factory Shoe will email you a return shipping label in PDF format. All you need to do is print it out, and tape it to the box and drop it off at your nearest Canada Post Office.
For orders being returned for a refund, Factory Shoe offers Flat Rate Return Shipping. The cost of the service is ten dollars. It will be subtracted from the refund you are issued.
Orders being exchanged for a shoe of equal or greater cost, Factory Shoe will pay for all the shipping costs.
If you live close to a Factory Shoe location, you may return the shoes in person. Please bring the receipt you receive with the shoes within 7 to 14 days of the purchase date.
To our American friends, return shipping cost will have to be paid by you. Factory Shoe cannot ship from an international location.
All special orders are final sale.