Free Shipping within Canada, on a minimum 50 dollar order (before taxes). A shipping fee of $9.95 will apply to orders less then $50.00. $9.95 to the lower 48 States.
Additional shipping charges may apply to the Territories. Please contact us for a quote.
Your purchase will be carefully packed and sent within 24 hours of purchase (Monday to Friday). If it is not, your order will automatically be upgraded to Xpresspost. If your order is received before 3pm, it will often be packed and sent same day.
Please note, to the orders being sent to the USA, Factory Shoe has no control over duty fees or customs wait times. Generally, orders to New York, New Jersey, and Pennsylvania take about 5 business days.
* postal codes codes that have a second digit with the number 0 may not be eligible for free shipping.
After you receive your shoes, give them a try on a carpeted floor. If you find that they do not quite fit correctly email firstname.lastname@example.org within one week of receiving your shoes. Describe in the email why you need to return your shoes, ie: "They don't fit well". Also, mention in the email if you would like another size sent to you or if you would just like a refund. Someone will get back to you and give you an RA (return authorization) number.
New for summer 2012, Factory Shoe will be offering "Flat Rate Return Shipping" to all Canadian customers. After you inform us of the need for a return or exchange, Factory Shoe will email you a shipping label (in pdf format). All you need to do is print it, tape it to the box, and drop the box off at your nearest Canada Post office. The cost of this service is ten dollars. The ten dollars will be added to your credit card you used to make the purchase, or a paypal invoice will be sent to you if you chose to pay using paypal. If you prefer a refund, the ten dollars will be deducted from the refund amount.
It allows you some certainty in how much shipping will cost if the shoes do not fit. In addition, if you would like to exchange the shoes, Factory Shoe will still pay for the return shipping of the new style back to you.
If you live close to a Factory Shoe location, you can bring the shoes back to one of our stores with your receipt within 2 weeks of purchase.
To our American friends, return shipping cost will have to be paid by you. Factory Shoe cannot ship from an international location.
* Mail Returns allowed for online orders only.